Main account password reset
If you forgot account login password, please check Log In - Forgot Password on the homepage, click “Forgot Password” and then enter your registered email or phone number to reset the password.
Sub-account password reset
If you have forgotten the login password of your sub-account, please login to your main account on the website and select [Sub-account] from the drop-down list of [Personal Settings] icon at the top right corner to enter the sub-account management page.
Find the sub-account you want to reset the password for and click [Settings] → [Reset Account] at the top right.
On the sub account reset page, you can enter your new account password and click [Submit].
After completing the security verification, your sub-account password will be reset.
Note: Resetting password for sub-accounts is not supported on App yet, please visit web page to reset your sub-account password.